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ClassicSpecs.com

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  1. Contact Us Classic Specs maintains the highest standards of customer service. Our friendly Customer Service Representatives are available 24/7 by phone and email. If you have any...
  2. What are your frames made of? Our frames are made of premium, hypoallergenic cellulose acetate, which we source from a family-owned factory in Northern Italy (the very first to create faux tortoise...
  3. How do you keep your prices so low? We believe that incredible quality should not cost a fortune. We keep our prices reasonable by designing our eyewear in-house and working directly with manufacturers,...
  4. Does Classic Specs make non-prescription sunglasses? Absolutely. We make both prescription and non-prescription sunwear, using the highest quality UVA/UVB protective lenses on the market. Polarized lenses come standard in...
  5. What is the vertical measurement or overall width of your frames? Check out the frames page of your favorite style. All the measurements you need for a perfect fit are ready.
  6. I found a style I love, but it’s sold out! When will it be restocked? Email us at service@classicspecs.com. We'll be able to give you an idea of when the style might return, and we may just have a spare pair for you!
  7. What forms of payment do you take? We can accept all major credit cards including VISA, MasterCard, Discover, and American Express. We also have PayPal as an alternative method of payment. We accept FSA...
  8. How long will my order take? Glasses containing single-vision prescription lenses will take 5-7 business days to process at our Optical Lab. Glasses containing progressive prescription lenses will...
  9. How can I give you my prescription? We want to make sure you have an amazing experience. We offer 4 ways to share your prescription. Use the guide below to fill out the fields needed for self input. Call...
  10. What is the status of my order? Simply log into your account to check the status of your order. You will also be able to track your order if it has already been shipped.
  11. What does my order come with? Every pair of glasses or sunglasses you order comes in a Classic Specs gift box, containing a beautiful hard-shell protective case and a microfiber cleaning cloth.
  12. Order Cancellation We offer free and easy cancellations. Just call or email our customer service team and we will take care of the rest.
  13. What is my PD, and how do I get it? Your pupillary distance (PD) is the distance between your pupils in millimeters, and it allows us to align your prescription perfectly in your lenses, according to the...
  14. What are high index lenses, and do I need them? High index lenses are used with particularly strong prescriptions, and are made of a material with a higher refractive index (pl 1.67) than standard index lenses -...
  15. What’s the strongest prescription that you can fill for eyeglasses? The strongest prescription we can fill is -10.00 sphere, +6.00 sphere, or +/-4.00 cylinder. If you have a stronger prescription than these limits, you are welcome to...
  16. What kind of lenses and coatings do you use? Our lenses are made from polycarbonate, one of the most shatter-resistant materials on earth. We also offer and high-index (thinner) for high prescription. You will be...
  17. Do you offer progressive lenses or bi-focal lenses? We offer free-form HD progressive lenses, which are made with the latest precision computerized surfacing equipment for the greatest clarity and most accurate...
  18. My prescription includes prisms... can you fill it? Prism prescriptions are for sensitive eyes and help to reduce muscular strain. They're best filled in person. For prescriptions containing prisms, we recommend you...
  19. How much does shipping cost? We proudly offer free shipping within the United States - including Hawaii and Alaska.
  20. When will my order be shipped? Please allow 5-7 business days from the day you place your single-vision prescription order for it to be shipped from our Optical Lab, and 7-10 business days for...
  21. How will my order be shipped? We ship all of our domestic orders via USPS First Class. When your order ships, you will receive a shipping confirmation email containing a tracking number so you can...
  22. Do you offer expedited shipping options? Unfortunately we do not offer expedited shipping at this time, though we are working on options to expedite your order in the near future.
  23. Do you ship to Hawaii and Alaska? Absolutely; we ship to Hawaii and Alaska via USPS First Class, and there is no charge for shipping to these states.
  24. Do you offer international shipping? How much does it cost? No. We do not offer international shipping at this time. We are working on expanding our shipping to Canada.
  25. What should I do if I need to return or exchange my new glasses or sunglasses? You may return it within 30 days of delivery. We will even provide you with a FREE return shipping label. Call our customer service to obtain an RMA (Return Merchandise...
  26. Returns Due to Size, Color, Fit, or Other Preferences You can return items for any reason within 30 days of receiving them. Just call our customer service department first at 1-800-896-2561 so that they can get you started...
  27. I want to buy a second pair of glasses. Do I need to find my prescription all over again? We keep your prescription on file so that your re-order process can be quick and easy. If you go into the order history, you are able to see your previous order there. To...
  28. What types of insurance do you accept? At this time we can only accept insurance in the form of an FSA or HSA (two types of health insurance which look and act like debit cards). We no longer write up itemized...
  29. What is an FSA or HSA? An HSA (or Health Savings Account) is a medical savings account of pre-tax dollars. The account allows you to set aside a portion of your wages to pay for health and...
  30. What can I purchase with my FSA or HSA? Classic Specs accepts FSA and HSA dollars for all prescription eyewear purchases (including prescription sunglasses, progressives, and readers!) as long as your FSA or...
  31. Can I buy sunglasses with my FSA or HSA? Yes, absolutely, as long as they are prescription sunglasses.
  32. What does your warranty cover? All of our frames and prescription lenses are covered by a 1-year scratch free warranty. Lens defects typically covered include: Cracks not caused by rough...
  33. Why did I receive a Prop 65 warning? Prop 65, or the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law passed by the state of California for safety regarding plastics in consumable products. At...
  34. Do you offer Photochromic or Transitions lenses? Yes! Our light transitioning photochromic lenses come in grey and brown. They also come with anti-reflective and anti-scratch coatings standard.
  35. What are Low Bridge frames? Low bridge fit glasses are special frames with extended Nose Pads For Comfort and Fit. Longer nose pads ensure your frames sit on your nose instead of slipping down your...
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