Frequently Asked Questions

Frequently Asked Questions

ClassicSpecs.com's FAQs offer answers to a range of our customer's most common questions. If your question is not answered below, click on Contact information. Then contact our Customer Service Department by phone or email for additional information and assistance.

About Classic Specs

  • Contact Us

    Classic Specs maintains the highest standards of customer service. Our friendly Customer Service Representatives are available 24/7 by phone and email.

    If you have any question about a product or recent purchase, please contact us immediately. We'd be happy to assist you.

    Phone Toll Free Number: 1-800-896-2561
    E-Mail service@classicspecs.com
  • What are your frames made of?

    Our frames are made of premium, hypoallergenic cellulose acetate, which we source from a family-owned factory in Northern Italy (the very first to create faux tortoise shell).

  • How do you keep your prices so low?

    We believe that incredible quality should not cost a fortune. We keep our prices reasonable by designing our eyewear in-house and working directly with manufacturers, removing all middlemen from our supply chain and passing along the savings to our customers.

  • Does Classic Specs make non-prescription sunglasses?

    Absolutely. We make both prescription and non-prescription sunwear, using the highest quality UVA/UVB protective lenses on the market. Polarized lenses come standard in all prescription and non-prescription sunwear.

  • What is the vertical measurement or overall width of your frames?

    Check out the frames page of your favorite style. All the measurements you need for a perfect fit are ready.

    Click 'show dimensions' for measurements
  • I found a style I love, but it's sold out! When will it be restocked?

    Email us at service@classicspecs.com. We'll be able to give you an idea of when the style might return, and we may just have a spare pair for you!

  • What forms of payment do you take?

    We can accept all major credit cards including VISA, MasterCard, Discover, and American Express. We also have PayPal as an alternative method of payment. We accept FSA and HSA cards as well. Learn more about FSA glasses purchases.

  • Do you offer Photochromic or Transitions lenses?

    Yes! Our light transitioning photochromic lenses come in grey and brown. They also come with anti-reflective and anti-scratch coatings standard.

  • What are Low Bridge frames?

    Low bridge fit glasses are special frames with extended Nose Pads For Comfort and Fit. Longer nose pads ensure your frames sit on your nose instead of slipping down your face.

My Order

  • How long will my order take?

    Glasses containing single-vision prescription lenses will take 5-7 business days to process at our Optical Lab. Glasses containing progressive prescription lenses will need 7-10 business days at the lab. Once orders are completed at the lab, they take 3-6 business days to ship to their destinations.

  • How can I give you my prescription?

    We want to make sure you have an amazing experience. We offer 4 ways to share your prescription.

    1. Use the guide below to fill out the fields needed for self input.
    2. Call your Doctor: Fill out the form and we will do the work. All we need is your doctor's name, phone number, and your date of birth and we will take care of the rest.
    3. Upload your prescription directly to our customer service team.
    4. Send it later. Send your scanned image to service@classicspecs.com
  • What is the status of my order?

    Simply log into your account to check the status of your order. You will also be able to track your order if it has already been shipped.

  • What does my order come with?

    Every pair of glasses or sunglasses you order comes in a Classic Specs gift box, containing a beautiful hard-shell protective case and a microfiber cleaning cloth.

    Frame Case
  • Order Cancellation

    We offer free and easy cancellations. Just call or email our customer service team and we will take care of the rest.

  • Why did I receive a Prop 65 warning?
    Prop 65, or the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law passed by the state of California for safety regarding plastics in consumable products. At the beginning of your lenses production process, a chemical called Bisphenol-A (BpA) is added to ensure consistent optics. BpA is most common in other molded plastics like soda bottles and food grade packaging. Since you won't be consuming your lenses you don't have anything to worry about. Have fun with your new specs!

Prescriptions and Rx Information

  • What is my PD, and how do I get it?

    Your pupillary distance (PD) is the distance between your pupils in millimeters, and it allows us to align your prescription perfectly in your lenses, according to the unique position of your eyes. To figure out what your PD is, you can simply:

    1. Print out the PD ruler at 100% without scaling.
      Print PD Ruler

    2. Fold the PD ruler in half along the indicated line.

      PD Ruler
    3. Measure yourself in front of the mirror or have a friend help you.

    4. Place the PD ruler over the bridge of your nose with the 0 above the center of your left pupil.

    5. Look straight ahead and mark the stop on the PD ruler that lines up with the center of your right pupil.

    6. Enter your PD measurement into your prescription
      when you select your glasses.

      Rx Screenshot
  • What are high index lenses, and do I need them?

    High index lenses are used with particularly strong prescriptions, and are made of a material with a higher refractive index (pl 1.67) than standard index lenses - essentially, they can accommodate a stronger prescription in a lighter, thinner lens. If you suffer from the 'coke-bottle' effect from thicker lenses, you might want to give high index lenses a try. We recommend high index lenses for prescriptions stronger than +/-4.00 sphere, or for prescriptions that have both a significant sphere value and astigmatic correction (or cylinder value).

    You will be able to select the package that best suits your needs in the checkout process after you enter your prescription.

  • What's the strongest prescription that you can fill for eyeglasses?

    The strongest prescription we can fill is -10.00 sphere, +6.00 sphere, or +/-4.00 cylinder. If you have a stronger prescription than these limits, you are welcome to purchase our frames without lenses and have your prescription filled locally by your optometrist. To do so, find your your favorite style and simply select "add to cart".

  • What kind of lenses and coatings do you use?

    Our lenses are made from polycarbonate, one of the most shatter-resistant materials on earth. We also offer and high-index (thinner) for high prescription. You will be able to select the lens package that best suits your needs in the checkout process after you enter your prescription.

    Classic Specs also offers Photochromic lenses that transition from clear to dark when exposed to UV light.

    Every single pair of our eyeglass lenses are then finished with anti-reflective and scratch-resistant coatings, which are included in the purchase price of the glasses.

  • Do you offer progressive lenses or bi-focal lenses?

    We offer free-form HD progressive lenses, which are made with the latest precision computerized surfacing equipment for the greatest clarity and most accurate prescription. We use an algorithm to calculate the segment height, in order to ensure you have the perfect prescription at every point in your lenses.

    We do not offer bi-focal lenses at this time. Please email service@classicspecs.com to join the contact list for this product.

  • My prescription includes prisms... can you fill it?

    Prism prescriptions are for sensitive eyes and help to reduce muscular strain. They're best filled in person. For prescriptions containing prisms, we recommend you purchase our frames without lenses (starting at just $80) and then bring them to your optometrist to have your prescription filled locally.

    Please email service@classicspecs.com to join the contact list for this product.

Shipping

  • How much does shipping cost?

    We proudly offer free shipping within the United States - including Hawaii and Alaska.

  • When will my order be shipped?

    Please allow 5-7 business days from the day you place your single-vision prescription order for it to be shipped from our Optical Lab, and 7-10 business days for progressive prescription orders. An additional 2 business days may be necessary if we are requested to contact your doctor to retrieve your prescription, and orders that are missing important information may also require extra processing time.

  • How will my order be shipped?

    We ship all of our domestic orders via USPS First Class. When your order ships, you will receive a shipping confirmation email containing a tracking number so you can track the progress of your order.

  • Do you offer expedited shipping options?

    Unfortunately we do not offer expedited shipping at this time, though we are working on options to expedite your order in the near future.

  • Do you ship to Hawaii and Alaska?

    Absolutely; we ship to Hawaii and Alaska via USPS First Class, and there is no charge for shipping to these states.

  • Do you offer international shipping? How much does it cost?

    No. We do not offer international shipping at this time. We are working on expanding our shipping to Canada.

Returns And Exchanges

  • What should I do if I need to return or exchange my new glasses or sunglasses?

    You may return it within 30 days of delivery. We will even provide you with a FREE return shipping label. Call our customer service to obtain an RMA (Return Merchandise Authorization) number and a free return-shipping label. All products must be returned with any unused warranty cards, instruction booklets, cleaning cloths, and cases when applicable. The RMA number MUST be written on the outside of the package and/or on the return shipping label.

    BOGO(Buy 1, Get 1) purchases are limited to exchanges or whole order returns. There are no partial returns. You must return both items or you can exchange one of your items.

  • Returns Due to Size, Color, Fit, or Other Preferences

    You can return items for any reason within 30 days of receiving them. Just call our customer service department first at 1-800-896-2561 so that they can get you started with the return process and get your FREE return shipping label.

    30-Day Return Policy
    Non-Prescription Eyewear
    • Full purchase price refunded
    • Free return shipping
    • Original packaging must be included
    Prescription Eyewear
    • Full purchase price refunded
    • Free return shipping
    • Original packaging must be included
  • I want to buy a second pair of glasses. Do I need to find my prescription all over again?

    We keep your prescription on file so that your re-order process can be quick and easy. If you go into the order history, you are able to see your previous order there. To place an order for your second pair of glasses, all you would need to do is find a frame you are interested in and reenter your parameters.

Insurance Info

  • What types of insurance do you accept?

    At this time we can only accept insurance in the form of an FSA or HSA (two types of health insurance which look and act like debit cards). We no longer write up itemized receipts for insurance reimbursement purposes, but you may advise your insurance provider to simply split the total price in half to account for the cost of frames versus lenses.

  • What is an FSA or HSA?

    An HSA (or Health Savings Account) is a medical savings account of pre-tax dollars. The account allows you to set aside a portion of your wages to pay for health and wellness expenses. At the end of the year, any unused amounts may be rolled over to subsequent years.

    An FSA (Flexible Spending Account) is similar to an HSA with a few key differences. Those with this type of coverage must use the funds in their account or they will expire at the end of the year. Learn more about FSA glasses purchases.

  • What can I purchase with my FSA or HSA?

    Classic Specs accepts FSA and HSA dollars for all prescription eyewear purchases (including prescription sunglasses, progressives, and readers!) as long as your FSA or HSA card is affiliated with a major credit card.

    Be sure to double-check the balance on your FSA account before making your purchase.

  • Can I buy sunglasses with my FSA or HSA?

    Yes, absolutely, as long as they are prescription sunglasses.

Warranty Policy

  • What does your warranty cover?

    All of our frames and prescription lenses are covered by a 1-year manufacturer's warranty. Lens defects typically covered include:

    • Cracks not caused by rough handling
    • Peeling coatings

    Frame Defects typically covered include:

    • Stripped screws
    • Broken nose pad posts
    • Broken or loose hinges
    • Dislodged jewels or logos

    We will repair or replace your item free of charge, as long as it is returned to us within one year of purchase. Call or email our customer service department to find out if the damage is covered under our warranty and to get your free shipping labels.

    Please do NOT attempt to repair eyewear yourself – we cannot accept products that have been tampered with for return under a manufacturer's warranty.

Promotions & Sales

  • Summer Sunnies Giveaway

    Summer Sunnies Giveaway Rules:

    1. Eligibility: The Classic Specs Sumer Sunnies giveaway is open to legal residents of the United States. Entrants must be 18 years or older as of their date of entry in this promotion in order to qualify. This Summer Sunnies giveaway is subject to federal, state, and local laws and regulations and void where prohibited by law.
    2. Sponsorship: The sponsor is Classic Specs. Sponsor will conduct the Summer Sunnies Giveaway substantially as described in these Official Rules.
    3. Agreement to Rules: By entering this Summer Sunnies Giveaway, the Entrant ("You") agrees to abide by the Sponsor's Official Rules and decisions, which are fully and unconditionally binding in all respects. The Sponsor reserve the right to refuse, withdraw, or disqualify any entry at any time at the Sponsor's sole discretion. By entering this Summer Sunnies Giveaway the You represents and warrants that You are eligible to participate based on eligibility requirements explained in the Official Rules. You also agree to accept the decisions of the Sponsor as final and binding as it relates to the content of this Classic Specs Summer Sunnies Giveaway.
    4. Classic Specs Summer Sunnies Giveaway Entry Period: Giveaway series will run for up to 4 weeks starting on June 11, 2020 at 8am CST through July 9, 2020 at 11:59pm CST. Weekly giveaway will end at 11:59pm CST on Wednesday of each week in the aforementioned giveaway dates. Must re-enter each week to qualify. Winner will be chosen at random the following day after closing.
    5. How to Enter: Eligible entrants can enter the Summer Sunnies giveaway by completing the following steps: 1. Like the post, 2. Tag 2 friends, 3. Follow @classicspecs on Instagram. As a participant, your entry must fully meet all Summer Sunnies Giveaway requirements, as specified in the Official Rules, in order to be eligible to win a prize. Incomplete entries or those that do not adhere to the Official Rules or specifications will be disqualified at the Sponsor's sole discretion. Additional rules: Only one entry per giveaway, multiple entries will not count. You may only win once.
    6. Prizes: The Winner(s) of the Classic Specs Summer Sunnies Giveaway (the "Winner") will receive 1 pair of sunglasses, up to $89 in value. The actual/appraised prize value may differ at the time the prize is awarded. The prize(s) shall be determined solely by the Sponsor. There shall be no cash or other prize substitution permitted except at the Sponsor's discretion. The prize is non-transferable. The Winner, upon acceptance of the prize, is solely responsible for all expenses related to the prize, including without limitation any and all local, state, and federal taxes. The Winner shall not transfer assignment of the prize to others nor shall the Winner request the cash equivalent or prize substitution. By accepting the prize, the selected Winner grants permission for the Sponsor to use the Winner's likeness, entry, and name for purposes of advertising and trade without further compensation unless prohibited by law.
    7. Odds: The odds of winning are dependent on the number of eligible entries received. No purchase necessary to enter. Your chances of winning will not increase with a purchase. The series will run on Facebook, Twitter, and Instagram platforms. Only one entry per person is allowed, regardless of the number of platforms they are on. Participants may engage on each platform; However, each participant account will count as one entry only.
    8. Selection and Notification of Winner: The Winner will be selected by a random drawing under the supervision of the Sponsor. The Sponsor will notify the Winner(s) by direct message on the social media platform the participant entered on within two days following Winner selection, also by announcing via Instagram, Twitter, and Facebook. The Sponsor is not responsible for nor shall have no liability for Winner's failure to receive notices due to email security settings that may cause notifications to be marked as spam or junk email. Nor shall be Sponsor be liable for the Winner's provision of incorrect or otherwise non-functioning contact information. If the Winner 1) fails to claim the prize within7 days from the time the award notification was sent, 2) is found ineligible, or 3) does not complete and return an executed declaration and release within the specified timeframe, the prize may be forfeited and an alternate Winner may be selected. Receipt of the prize (offered in the Classic Specs Summer Sunnies Giveaway) by the Winner is upon the condition of compliance with any and all federal, state, and local laws and regulations. IF THE WINNER VIOLATES ANY OF THESE OFFICIAL RULES, THE WINNER (AT THE SPONSOR'S SOLE DISCRETION) WILL BE DISQUALIFIED, AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.
    9. Rights Granted by You: By submitting an entry (e.g., text, video, photo, etc.) into this Summer Sunnies Giveaway, You understand and agree that the Sponsor, any individual acting on the Sponsor's behalf, and the licensees successors, and assigns of the Sponsor shall, where permitted by law, have the right to print, publish, broadcast, distribute and use in any media known now or hereafter developed, in perpetuity, worldwide, and without limitation, your submission, name, photo, portrait, voice, likeness, image, statements about the Classic Specs Summer Sunnies Giveaway, and your biographical information for news, publicity, advertising, promotional purposes, trade, information, and public relations without any further notice, review, consent, compensation, or remuneration.
    10. Terms & Conditions: In its sole discretion, the Sponsor reserves the right to modify, suspend, cancel, or terminate the Classic Specs Summer Sunnies Giveaway should non-authorized human intervention, a bug or virus, fraud, or other causes beyond the Sponsor's control, impact or corrupt the security, fairness, proper conduct, or administration of the Classic Specs Summer Sunnies Giveaway. The Sponsor, in the event of any of the above issues, may determine the Winner based on all eligible entries received prior to and/or after (if appropriate) the action taken by the Sponsor. Individuals who tamper with or attempt to tamper with the operation or entry process of the Classic Specs Summer Sunnies Giveaway or website or violates these Terms & Conditions will be disqualified by the Sponsor in its sole discretion. In its sole discretion, the Sponsor has the right to maintain the integrity of the Classic Specs Summer Sunnies Giveaway, to void votes for any reason, including, but not limited to: [identify any disallowed entry methods that will result in votes/entries being voided; examples: multiple entries from the same user; multiple entries from the same computer beyond the number allowed by the [Sweepstakes or Contest] rules; or the use of bots, macros, scripts, or other technical means for entering.] Attempts by any entrant to deliberately damage any website or undermine the legitimate operation of the Classic Specs Summer Sunnies Giveaway may be a violation of criminal and civil laws. If any such attempt is made, the Sponsor reserves the right to seek damages to the fullest extent permitted by law.
    11. Limitation of Liability: Your entry into this Summer Sunnies Giveaway constitutes Your agreement to release and hold harmless the Sponsor and its subsidiaries, representatives, affiliates, partners, advertising and promotion agencies, successors, agents, assigns, directors, employees, and officers against and from any and all claims, liability, illness, injury, death, litigation, loss, or damages that may occur, directly or indirectly from participation in the Summer Sunnies Giveaway and/or the 1) Winner accepting, possessing, using, or misusing of any awarded prize or any portion thereof; 2) any type of technical failure; 3) the unavailability or inaccessibility of any transmissions, phone, or Internet service; 4) unauthorized intervention in any part of the entry process or the Promotion; 5) electronic error or human error in the Promotion administration or the processing of entries.
    12. Disputes: THIS Summer Sunnies Giveaway IS GOVERNED BY THE LAWS OF the United States AND Nevada, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. The Entrant agrees, as a condition of participating in this promotion, that if any disputes cannot be resolved between the Entrant and the Sponsor, and if causes of action arise out of or are connected with this Summer Sunnies Giveaway, they shall be individually resolved exclusively before a court located in Nevada having jurisdiction, without resorting to any form of class action. Under no circumstances in any such dispute shall the participant be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney's fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Summer Sunnies Giveaway). The participant waives all rights to have damages multiplied or increased.
    13. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Classic Specs website. Click here https://www.classicspecs.com/privacy-policy-terms-and-conditions/ to read the Privacy Policy.
    14. The Summer Sunnies Giveaway hosted by Classic Specs is in no way sponsored, endorsed, administered by, or associated with Facebook, Instagram, or Twitter.
    15. By entering the Summer Sunnies Giveaway, You, the Entrant, have affirmatively reviewed, accepted, and agreed to all the Official Rules.