Frequently Asked Questions

Frequently Asked Questions

Returns Due to Size, Color, Fit, or Other Preferences

You can return items for any reason within 30 days of receiving them. Just call our customer service department first at 1-800-896-2561 so that they can get you started with the return process and get your FREE return shipping label.

30-Day Return Policy
Non-Prescription Eyewear
  • Full purchase price refunded minus 10% restocking fee
  • Free return shipping
  • Original packaging must be included
Prescription Eyewear
  • Full purchase price refunded minus 50% of the lens price?
  • Free return shipping
  • Original packaging must be included

? Prescription lenses are custom-made and, therefore, cannot be resold.