Free Shipping & Returns | 888.509.5499 | help@classicspecs.com

Free Shipping & Returns | Talk to Us: 888.509.5499 M-F 9:30am-5:30pm ET or help@classicspecs.com

Frequently Asked Questions

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  • My Order

    How long will my order take?

    If a prescription and pupillary distance (PD) are included when an order is submitted, glasses containing single-vision prescription lenses will take 5-7 business days to process at our Optical Lab. Glasses containing progressive prescription lenses will need 7-10 business days at the lab. We are happy to contact your eye doctor’s office to retrieve your prescription; if you’d like us to do so, that may add an additional 2 business days to the processing time. Orders that are missing important information like a PD measurement may require a few extra days to process. Once orders are completed at the lab, they take 3-6 business days to ship to their destinations. Please note that international shipping will take longer, and may take multiple weeks.

    How can I give you my prescription?

    We can accept your prescription any of the following ways:

     - Enter your prescription manually at checkout.
     - Upload a copy of your prescription when prompted to do so during checkout.
     - Provide us with your optometrist’s phone number and your birthday. We’ll call your optometrist on your behalf to get your prescription.
     - Take a picture of your prescription and email to orders@classicspecs.com (Be sure to include your order number).
     - Fax your prescription to us at 646.607.9497.

    What is the status of my order?

    To check the status of your order, simply log into your account and view your order history.

    How much does shipping cost?

    We proudly offer free shipping within the United States - including Hawaii and Alaska. International shipping is available at a flat rate of $30. Orders shipping to United States territories including Puerto Rico also incur the international shipping fee, due to the extra processing procedures required to ship to these territories.

    What does my order come with?

    Every pair of glasses or sunglasses you order comes in a Classic Specs gift box, containing a beautiful hard-shell protective case and a microfiber cleaning cloth. The cloth features an artistic map of Brooklyn on it, as an homage to the birthplace of Classic Specs. Orders do not include any receipts or papers in the package, since we are committed to remaining as paperless as possible. If you should need an itemized receipt for insurance purposes or a prepaid return label (within 30 days of your new eyewear's delivery to you), simply reach out to us at help@classicspecs.com and we’d be happy to send along a digital copy of either document.

  • Prescriptions and Rx Information

    Do you offer eye exams?

    At this time we do not offer eye exams, but we may be able to recommend several optometrists within walking distance of our showrooms, located in Brooklyn and Los Angeles. There are also a few digital tools you can use to get an updated prescription, from a local doctor-finding service like Zocdoc to a digital eye exam service such as Opternative.

    What is my PD, and how do I get it?

    Your pupillary distance (PD) is the distance between your pupils in millimeters, and it allows us to align your prescription perfectly in your lenses, according to the unique position of your eyes. To figure out what your PD is, you can simply call the last optician who made glasses for you. You can also have your PD measured in a couple of seconds in one of our shops or by your eye doctor. And don't worry - your PD doesn't change over time, and it doesn’t expire.

    What are high index lenses, and do I need them?

    High index lenses are used with particularly strong prescriptions, and are made of a material with a higher refractive index (pl 1.67) than standard index lenses - essentially, they can accommodate a stronger prescription in a lighter, thinner lens. They are available for an extra $30 per pair of glasses. If you suffer from the 'coke-bottle' effect from thicker lenses, you might want to give high index lenses a try. We recommend high index lenses for prescriptions stronger than +/-4.00 sphere, or for prescriptions that have both a significant sphere value and astigmatic correction (or cylinder value). If you opt in for high index lenses and you don’t have a strong enough prescription to necessitate them, don’t worry - we won’t charge you for them unless you need them. If you’d like to decline the high index lens option, simply uncheck the 'high index' box during the checkout process.

    What’s the strongest prescription that you can fill for eyeglasses?

    The strongest prescription we can fill is -10.00 sphere, +6.00 sphere, or +/-4.00 cylinder. If you have a stronger prescription than these limits, you are welcome to purchase our frames without lenses and have your prescription filled locally by your optometrist. You can purchase our frames alone starting at $80 (depending on the style). To do so, simply add your favorite styles to your cart and select “no lenses” when prompted to select a lens type at checkout. The price will update accordingly.

    What is the strongest prescription that you can fill for sunwear?

    The highest prescription we recommend filling in sunwear is +4.00 or -6.00 sphere, or +/-4.00 cylinder. We can fill stronger prescriptions, but the lenses can become fairly thick, as we do not currently offer high index lenses for our sunglasses.

    What kind of lenses and coatings do you use?

    Our lenses are made from CR-39, an optical plastic with incredible visual acuity; polycarbonate, one of the most shatter-resistant materials on earth; and high-index (denser) polycarbonate. We select the ideal lens material for each pair of glasses based on the strength of the prescription being filled. Every single pair of our eyeglass lenses are then finished with anti-reflective and scratch-resistant coatings, which are included in the purchase price of the glasses.

    Do you offer bifocal or progressive lenses?

    We certainly do! We offer free-form HD progressive lenses, which are made with the latest precision computerized surfacing equipment for the greatest clarity and most accurate prescription. We use an algorithm to calculate the segment height, in order to ensure you have the perfect prescription at every point in your lenses. Progressive orders start at just $275 - including the lenses, lens coatings, frames, and free shipping anywhere in the United States.

    My prescription includes prisms... can you fill it?

    Prism prescriptions are for sensitive eyes and help to reduce muscular strain. They’re best filled in person. For prescriptions containing prisms, we recommend you purchase our frames without lenses (starting at just $80) and then bring them to your optometrist to have your prescription filled locally.

    What if I only want to buy the frames and have my prescription filled elsewhere?

    You are welcome to purchase the frames alone. They start at $80, depending on the style, and come with clear plastic demo lenses that are easily removable. To buy the frames alone, simply add the desired styles to your cart and enter the checkout process, selecting “no lenses” when you are asked to choose a lens type. The price will then update accordingly.

  • Shipping

    When will my order be shipped?

    Please allow 5-7 business days from the day you place your single-vision prescription order for it to be shipped from our Optical Lab, and 7-10 business days for progressive prescription orders. An additional 2 business days may be necessary if we are calling your doctor to retrieve your prescription, and orders that are missing important information may also require extra processing time. International orders ship first from our lab in California to our warehouse in Brooklyn, and are then shipped once more to their final destinations. Due to international shipping and customs procedures, international orders may take a week or two to reach their destinations after being shipped from our warehouse.

    How will my order be shipped?

    We ship all of our domestic orders via USPS First Class. When your order ships, you will receive a shipping confirmation email containing a tracking number so you can track your order’s progress to you. International orders are shipped via International Priority Mail, and are transferred to the care of local postal services once they reach the country of destination.

    Do you offer expedited shipping options?

    Unfortunately we do not offer expedited shipping at this time, though we are working on options to expedite your order in the near future.

    Do you ship to Hawaii and Alaska?

    Absolutely; we ship to Hawaii and Alaska via USPS First Class, and there is no charge for shipping to these states.

    Do you offer international shipping? How much does it cost?

    Yes. We charge a flat rate of $30 to ship orders internationally. When you enter your shipping address during checkout, the price will immediately adjust to reflect this international shipping fee. In rare cases, additional local customs taxes or delivery fees may apply, for which the customer is responsible.

    What should I do if I need to return my new glasses or sunglasses?

    If you’d like to return your glasses within 30 days of their delivery to you, simply write our support team a note at help@classicspecs.com with your order number, and we’ll be happy to help you with a return or exchange. We’ll even send you a complimentary prepaid return shipping label right away, for a hassle-free domestic return process. For international returns, the customer is responsible for return shipping, and the international shipping fee is unfortunately non-refundable.

  • Home Try-On

    When will my Home Try-On Kit ship?

    We’ll ship your Home Try-On frames within 3 business days of your order. When your Kit ships, you’ll receive a shipping confirmation email containing a tracking number so you can chart your Kit’s journey to you from us in Brooklyn.

    Do you offer international shipping on Home Try-On Kits?

    We’re so sorry - at this time we cannot offer international Home Try-On Kits. Because the trial service is free, the kits often encounter problems going through customs and can end up costing an incredible sum of money in duties and taxes. As an alternative, if there’s a frame that you absolutely love, we’d recommend that you purchase it to see how it fits and feels. We will gladly accept a return for the purchase price of the frames within 30 days if they don’t work out, though the international shipping fee is unfortunately non-refundable.

    When do I need to send back my Home Try-On Kit?

    You may keep your Home Try-On Kit for 7 days after its delivery to you. If you need more time to decide, just let us know and we will be happy to grant you an extension on your trial period.

    How do I send back my Home Try-On Kit?

    To return your Home Try-On Kit to us, simply attach the included return shipping label to the box the Kit came in. Please place the new label on top of the old label, seal the package, and pop it back in the mail or drop it off at a post office.

    What if I need more time to make up my mind?

    You may keep your Home Try-On Kit for 7 days after its delivery to you. If you need more time to decide, just let us know and we will be happy to grant you an extension on your trial period.

    I lost my return shipping label. What should I do?

    Give us a call at 888.509.5499 or write us a note at help@classicspecs.com, and we’ll send you a copy of your prepaid return shipping label for you to print out so you can send back your Kit.

    Can I order a Home Try-On Kit with sunglasses?

    Unfortunately, sunglasses are not available for Home Try-On at this time. However, many of our sunglasses styles also come as optical styles, so if you’re concerned about the fit or proportions, you might choose to order a Home Try-On Kit containing frames in the styles you’re considering for sunglasses.

    What is this $1 charge I see on my credit card?

    Our Home Try-On service is completely free, but we do collect your credit card information as a security measure. You may see a $1 “pending” charge for each frame you selected. This is only an authorization; we will not charge your account unless the Kit is not returned.

    Can I order more than one Home Try-On Kit?

    Certainly! We encourage you to try as many frames as you need to find the perfect pair, though we do recommend that our customers wait to order a second Kit until the first one is in the mail on its way back to us.

    I found a pair that I want to buy in my Home Trial Kit. What do I do now?

    Once you’ve found a pair of frames that you love, simply place an order for your chosen frames and lenses on our website, or over the phone at 888.509.5499 (M-F, 9:30 AM-5:30 PM ET). Or, if you’d like us to place your order for you when we receive your returned Kit, you can simply fill out the “I Like” card included in your Kit and either include a copy of your prescription or your eye doctor’s phone number and your birthday, which we can then use to retrieve your prescription directly from your eye doctor.

    Do I keep the pair I like from my Home Try-On Kit and send the rest back?

    Once you have chosen your new favorite eyewear style, send back the complete Home Try-On Kit. After you place your order, we will send you a new pair of finished eyewear, along with a hard-shell case and our custom microfiber cleaning cloth featuring a Brooklyn map design to protect and clean your new Classic Specs eyewear.

    I filled out the “I Like” card and returned it inside my Home Try-On Kit. When will I see my glasses?

    We’ll place your order as soon as we process the returned Kit. To receive your order more quickly, we recommend either placing an order online at your convenience or calling us at 888.509.5499 to place it over the phone - you don’t need to wait until you’ve sent your Kit back to place an order.

    Why are some frames not available for Home Try-On?

    Our stock for Home Try-On Kits is separate from our stock for purchase, which ensures that every pair of eyeglasses purchased is brand new and has never been placed in a Home Try-On Kit. While this allows us to have all our frames available for purchase, we may be out of Home Try-On stock in certain styles from time to time, though they are still available for purchase. If you are eager to try on a pair of men’s or women’s eyeglasses that is not available for Home Try-On, you are welcome to purchase the frames alone, starting at just $80 (depending on the style). If you decide they aren’t right for you when they arrive, you may simply exchange or return them for a full refund under our 30-day hassle-free returns policy.

  • About Classic Specs

    What are your frames made of?

    Our frames are made of premium, hypoallergenic cellulose acetate, which we source from a family-owned factory in Northern Italy (the very first to create faux tortoise shell) and from Japan.

    How do you keep your prices so low?

    We believe that incredible quality should not cost an incredible sum. We keep our prices reasonable by designing our premium eyewear in-house and working directly with manufacturers, removing all middlemen from our supply chain and passing along the savings to our customers.

    Does Classic Specs make non-prescription sunglasses?

    Absolutely. We make both prescription and non-prescription sunwear, using the highest quality UVA/UVB protective lenses on the market. Polarized lenses come standard in all prescription sunwear, and are also available in non-prescription styles by special request.

    What is the vertical measurement or overall width of your frames?

    While we do not have the vertical measurements of our frames or overall frame width listed on our site, we would be happy to let you know these measurements for any styles you’re interested in, via phone or email. Just give us a call at 888.509.5499 (M-F, 9:30 AM-5:30 PM ET) or write us a note at help@classicspecs.com and we’ll get you all the information you need.

    I found a style I love, but it’s sold out! When will it be restocked?

    Email us at help@classicspecs.com or call us at 888.509.5499. We’ll be able to give you an idea of when the style might return, and we may just have a spare pair for you!

  • Returns And Exchanges

    What is your return policy?

    If you are not satisfied with your purchase, you may return your eyewear - even if it contains your prescription - within 30 days of delivery for a full refund or exchange. Unfortunately, international shipping fees are non-refundable. We are always available to troubleshoot any issues you might be experiencing, or to help you get into a perfect pair of frames! If you would like help with making an exchange or facilitating a return, contact us at help@classicspecs.com or call us at 888.509.5499 (M-F, 9:30AM-5:30PM ET).

    What if my prescription doesn’t feel right?

    We would be happy to address and troubleshoot any problems you might be experiencing with your lenses. Sometimes, especially with a new prescription or a new shape of frame, your vision might feel a little distorted around the edges at first, but your eyes will likely adapt with enough adaptation time. If you have been wearing your new specs continuously for a few days, and still feel that something is off, you can also take your new frames to your optometrist. He or she can check the lenses against the prescription previously written for you, and can then modify your prescription accordingly. If your optometrist modifies your prescription within 30 days of delivery, we will replace your glasses free of charge.

    What if my frames don’t feel right?

    If your new frames don’t fit perfectly, bring them to one of our shops, where our talented staff will be happy to adjust your frames until they feel right. If a shop visit is inconvenient, you can also bring your frames to your own local optician, and we’ll cover the cost of any necessary adjustments.

    I want to buy a second pair of glasses. Do I need to find my prescription all over again?

    We keep your prescription on file so that your re-order process can be quick and easy. Just email us after you place your new order, and we will take care of the rest!

    What forms of payment do you take?

    We can accept all major credit cards (VISA, MasterCard, Discover, and American Express), as well as FSA and HSA cards. Learn more about FSA glasses purchases.

    Do you offer gift cards?

    We do not offer gift cards at this time, but would be happy to assist you in purchasing a gift for a loved one. If you want to give the gift of prescription eyewear or sunwear, we will be happy to assist you in any way we can.

  • Insurance Information

    What types of insurance do you accept?

    At this time we can only accept insurance in the form of an FSA or HSA (two types of health insurance which look and act like debit cards). For all other types of vision insurance, we are happy to provide itemized invoices, which you can then submit to your insurance company for reimbursement.

    What is an FSA or HSA?

    An HSA (or Health Savings Account) is a medical savings account of pre-tax dollars. The account allows you to set aside a portion of your wages to pay for health and wellness expenses. At the end of the year, any unused amounts may be rolled over to subsequent years.
    An FSA (Flexible Spending Account) is similar to an HSA with a few key differences. Those with this type of coverage must use the funds in their account or they will expire at the end of the year. Learn more about FSA glasses purchases.

    What can I use my FSA or HSA for?

    You can use your FSA or HSA card for new prescription glasses, reading glasses, prescription sunglasses, or a pair of frames without lenses. The only items available on our site that cannot be purchased using an FSA or HSA are non-prescription sunglasses and glasses with plano lenses (non-prescription lenses with our lens coatings applied). Learn more about FSA glasses purchases.

    Can I buy sunglasses with my FSA or HSA?

    Yes, absolutely, as long as they are prescription sunglasses.

  • Warranty Policy

    What does your warranty cover?

    Our warranty covers manufacturing defects for a full year. The warranty includes lens coatings and excludes accidental damage and wear resulting from normal use. Lens scratches and prescription changes are not covered under warranty. Please feel free to contact us with any warranty questions at help@classicspecs.com.