Frequently Asked Questions

Frequently Asked Questions

When will my order be shipped?

Please allow 5-7 business days from the day you place your single-vision prescription order for it to be shipped from our Optical Lab, and 7-10 business days for progressive prescription orders. An additional 2 business days may be necessary if we are requested to contact your doctor to retrieve your prescription, and orders that are missing important information may also require extra processing time.