Frequently Asked Questions

Frequently Asked Questions

Returns And Exchanges

  • What should I do if I need to return my new glasses or sunglasses?

    You may return it within 30 days of delivery. We will even provide you with a FREE return shipping label. Call our customer service to obtain an RMA (Return Merchandise Authorization) number and a free return-shipping label. All products must be returned with any unused warranty cards, instruction booklets, cleaning cloths, and cases when applicable. The RMA number MUST be written on the outside of the package and/or on the return shipping label.

  • Returns Due to Size, Color, Fit, or Other Preferences

    You can return items for any reason within 30 days of receiving them. Just call our customer service department first at 1-800-896-2561 so that they can get you started with the return process and get your FREE return shipping label.

    30-Day Return Policy
    Non-Prescription Eyewear
    • Full purchase price refunded minus 10% restocking fee
    • Free return shipping
    • Original packaging must be included
    Prescription Eyewear
    • Full purchase price refunded minus 50% of the lens price?
    • Free return shipping
    • Original packaging must be included

    ? Prescription lenses are custom-made and, therefore, cannot be resold.

  • I want to buy a second pair of glasses. Do I need to find my prescription all over again?

    We keep your prescription on file so that your re-order process can be quick and easy. If you go into the order history, you are able to see your previous order there. To place an order for your second pair of glasses, all you would need to do is find a frame you are interested in and reenter your parameters.