Frequently Asked Questions

Frequently Asked Questions

My Order

  • How long will my order take?

    Glasses containing single-vision prescription lenses will take 5-7 business days to process at our Optical Lab. Glasses containing progressive prescription lenses will need 7-10 business days at the lab. Once orders are completed at the lab, they take 3-6 business days to ship to their destinations.

  • How can I give you my prescription?

    We want to make sure you have an amazing experience. We offer 4 ways to share your prescription.

    1. Use the guide below to fill out the fields needed for self input.
    2. Call your Doctor: Fill out the form and we will do the work. All we need is your doctor's name, phone number, and your date of birth and we will take care of the rest.
    3. Upload your prescription directly to our customer service team.
    4. Send it later. Send your scanned image to service@classicspecs.com
  • What is the status of my order?

    Simply log into your account to check the status of your order. You will also be able to track your order if it has already been shipped.

  • What does my order come with?

    Every pair of glasses or sunglasses comes in a Classic Specs gift box, containing a hard-shell protective case and a microfiber cleaning cloth.

  • Order Cancellation

    We offer free and easy cancellations. Just call or email our customer service team and we will take care of the rest.

  • Why did I receive a Prop 65 warning?
    Prop 65, or the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law passed by the state of California for safety regarding plastics in consumable products. At the beginning of your lenses production process, a chemical called Bisphenol-A (BpA) is added to ensure consistent optics. BpA is most common in other molded plastics like soda bottles and food grade packaging. Since you won't be consuming your lenses you don't have anything to worry about. Have fun with your new specs!