Frequently Asked Questions

Frequently Asked Questions

My Order

  • How long will my order take?

    Glasses containing single-vision prescription lenses will take 5-7 business days to process at our Optical Lab. Glasses containing progressive prescription lenses will need 7-10 business days at the lab. Once orders are completed at the lab, they take 3-6 business days to ship to their destinations.

  • How can I give you my prescription?

    You enter your prescription when placing your order. If you don't have your prescription you can either take an vision test at EyeTest.com or contact your eye care professional for a copy of your prescription.

  • What is the status of my order?

    To check the status of your order, simply log into your account and view your order history.

  • Order Cancellation

    Orders placed online or directly with a customer service agent may be cancelled within 24 hours of their purchase. Orders cancelled after 24 hours are subject to a 10% restocking fee.

  • Why did I receive a Prop 65 warning?
    Prop 65, or the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law passed by the state of California for safety regarding plastics in consumable products. At the beginning of your lenses production process, a chemical called Bisphenol-A (BpA) is added to ensure consistent optics. BpA is most common in other molded plastics like soda bottles and food grade packaging. Since you won't be consuming your lenses you don't have anything to worry about. Have fun with your new specs!