We operate differently than most online companies. When you place an order with us for the first time a member of our staff will be assigned to help you through the process. They'll work with you and your doctor to make sure you get the most amazing experience possible. If you ever have questions you'll always have someone that is dedicated to answering them with a direct extension and email address. Need an itemized invoice, a replacement, or anything else? You'll always get a response within 24 hours or less.
Getting Your Prescription
Sit back and we'll do all the work. We're more than happy to take your eye doctor's details and get your prescription from them directly.
Adjustments are On Us
We understand you may need to get an adjustment to your frames once you receive them. We recommend stopping at any optical shop - most shops perform adjustments as a standalone service. If you're charged anything at all, just let us know, we'll be happy to cover the cost 100%.
The return process is simple: you can return your glasses within 30 days for any reason. No questions asked. We guarantee a 100% refund and we'll cover all shipping costs (to you and back to us).
We'll Do Anything for Our Customers
We're obsessed with making our customers happy. Drop us a line for any reason or no reason at all. We're always available to help.